This hotel is definitely not deserving of a 5-star rating. The service and conditions are extremely poor for a complex of this caliber. The waiters in the main bar near the restaurant are clearly incapable of handling more than one table. Even when they see that your glass is empty, they simply walk away and ignore you for 30-40 minutes. I had a disagreement with one of them and tried to speak to the manager, but there was no one available. The rooms are relatively clean, but we encountered ants in the bathroom multiple times. Additionally, the furniture is quite old. The sunbeds are dirty and broken, and despite paying for your stay, there is no fence to prevent non-hotel guests from using them for free. I have much more to say, but I cannot recommend this hotel as a 5-star establishment. The service is not worth the money, likely due to the laziness of the Greek staff.